This Privacy Policy explains how StranDr Formulations (a brand of The Trustee for Targett Medical Trust, ABN 49 966 582 960) collects, uses, and protects the personal information you provide through shop.strandr.com.au.

We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

What we collect

When you place an order or create an account, we collect:

  • Your name, email address, phone number, and shipping address
  • Billing address and order history
  • Payment details (processed by Stripe, never stored on our servers)
  • Information you provide when contacting us

When you visit the site, we also collect:

  • Your IP address, browser type, and device information
  • Pages visited and time spent on the site (via Google Analytics)
  • Cookies and similar tracking technologies (see below)

How we use your information

We use your information to:

  • Process and ship your orders
  • Communicate with you about your order, account, or enquiries
  • Send marketing emails if you have opted in (you can unsubscribe at any time)
  • Improve the site, products, and customer experience
  • Comply with legal obligations

Who we share it with

We do not sell your personal information. We share it only with service providers that help us run the business, including:

  • Stripe (payment processing)
  • Australia Post and other carriers (shipping)
  • Email service providers (transactional and marketing emails)
  • Google Analytics (anonymised site analytics)

Each of these providers is bound by their own privacy obligations and may be located outside Australia.

Cookies

We use cookies to keep you signed in, remember your cart, and measure site performance. You can disable cookies in your browser settings, but some site features may not work properly without them.

Data security

We take reasonable steps to protect your information, including SSL encryption on all pages and secure password storage. Payment details are processed by Stripe and never stored on our systems.

Your rights

You can:

  • Access the personal information we hold about you
  • Request that we correct or update it
  • Ask us to delete your account and associated data (subject to legal retention requirements)
  • Unsubscribe from marketing emails at any time using the link in any email

To exercise any of these rights, email info@strandr.com.au.

Complaints

If you believe we have not handled your information correctly, contact us at info@strandr.com.au and we will respond within a reasonable timeframe. If you are not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Material changes will be communicated by email where appropriate.

Last updated: 13 May 2026.