This policy covers how we ship orders and what happens if you need to return one. It applies to all purchases made through shop.strandr.com.au.
Shipping
We ship Australia-wide. Orders are dispatched within 1-2 business days from Kent Town, SA. Standard delivery typically takes 3-7 business days depending on your location. Express delivery is available at checkout for faster turnaround.
Free standard shipping is included on all orders over $150. Orders under this threshold are charged a flat rate of $9.95 for standard delivery, calculated at checkout.
Once your order is dispatched, you will receive a tracking number by email. Delivery timeframes are estimates only. We are not responsible for delays caused by Australia Post or other carriers, but we will do our best to help resolve issues.
We do not currently ship outside Australia.
Returns and refunds
Your rights under Australian Consumer Law are not affected by this policy. You are entitled to a refund, replacement, or repair if a product is faulty, not as described, or does not do what we said it would.
Faulty or damaged products
If your order arrives damaged or the product is faulty, contact us within 14 days of delivery. Email info@strandr.com.au with your order number and a photo of the issue. We will arrange a replacement or full refund, including return shipping if applicable.
Change of mind
For hygiene and safety reasons, we cannot accept returns of opened or used products if you simply change your mind. Unopened products in their original packaging can be returned within 30 days of delivery for a refund of the product price (return shipping is at your cost).
How refunds are processed
Approved refunds are processed to the original payment method within 5-10 business days. Depending on your bank, it may take a further few days to appear in your account.
Contact
For any questions about shipping or returns, email info@strandr.com.au or use the contact form. We aim to respond within 1-2 business days.